Customer retention: A theoretical perspective of service failure and service recovery in the hotel industry

D. J. Petzer; T. F.J. Steyn

Crossref Citations

1. Hizmet Telafisinde Davranışsal Niyetler: Bir Meta Analiz
İlker Öztürk
Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi vol: 25 issue: 3 first page: 456 year: 2024
doi: 10.37880/cumuiibf.1427839

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