Original Research

The impact of remote and hybrid work and psychological wellbeing on organisational citizenship behaviour: The moderating effect of psychological capital

Desere Kokt, Mothepane Seqhobane
Acta Commercii | Vol 24, No 1 | a1258 | DOI: https://doi.org/10.4102/ac.v24i1.1258 | © 2024 Desere Kokt, Mothepane Seqhobane | This work is licensed under CC Attribution 4.0
Submitted: 07 February 2024 | Published: 26 June 2024

About the author(s)

Desere Kokt, Department of Business Management, Faculty of Management Sciences, Central University of Technology, Bloemfontein, South Africa
Mothepane Seqhobane, Department of Business Management, Faculty of Management Sciences, Central University of Technology, Bloemfontein, South Africa

Abstract

Orientation: In a highly competitive and complex world of work, the voluntary inputs or organisational citizenship behaviours from employees are increasingly important for sustained performance. This is especially pertinent because of the prevalence of remote and hybrid work and the need to enhance psychological wellbeing.

Research purpose: This study examined the impact between perceived experiences related to remote and hybrid work and psychological wellbeing on organisational citizenship behaviour, while also exploring the moderating effect of psychological capital.

Motivation for the study: As a result of the prevailing impact of the coronavirus disease 2019 (COVID-19) pandemic and other global challenges, organisations need to consider ways to improve organisational citizenship behaviour.

Research design, approach and method: The study adheres to positivism employing a quantitative research approach. A structured questionnaire was administered to 402 formally employed individuals in South Africa, using QuestionPro. Partial least squares structural equation modelling (PLS-SEM) was applied to determine the relationships between the variables.

Main findings: Findings show that psychological wellbeing and psychological capital have a strong predictive power towards organisational citizenship behaviour. In addition, remote and hybrid work benefits and psychological capital have a strong predictive power towards psychological wellbeing.

Practical or managerial implications: To enhance organisational citizenship behaviour in remote and hybrid work environments, managers need to proactively support employees’ mental health and resilience while also promoting the development of psychological capital.

Contribution or value-add: This research has significant practical implications for organisations aiming to enhance employee wellbeing and foster organisational citizenship behaviour within remote and hybrid work settings. It is paramount for management to foster trusting relationships with employees through open communication and leading by example.

 


Keywords

remote and hybrid work; psychological wellbeing; organisational citizenship behaviour; psychological capital; self-efficacy; resilience; hope; optimism

JEL Codes

C38: Classification Methods • Cluster Analysis • Principal Components • Factor Models; J24: Human Capital • Skills • Occupational Choice • Labor Productivity; M12: Personnel Management • Executives; Executive Compensation

Sustainable Development Goal

Goal 8: Decent work and economic growth

Metrics

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