Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper

J. Beneke; C. Hayworth; R. Hobson; Z. Mia

Crossref Citations

1. A Study on the Impact of Retail Service Quality on Consumer Behaviour
G. Raghu, S. Radha
SSRN Electronic Journal year: 2015
doi: 10.2139/ssrn.2546662

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Acta Commercii | ISSN: 2413-1903 (PRINT) | ISSN: 1684-1999 (ONLINE)