Measuring tangibility and assurance as determinants of service quality for public health care in South Africa

J. De Jager; T. Du Plooy

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1. Patient Satisfaction and Consumer Behavioural Intentions
Arjun Murti, Aashish Deshpande, Namita Srivastava
Journal of Health Management vol: 15 issue: 4 first page: 549 year: 2013
doi: 10.1177/0972063413516230

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