Original Research

Customers' evaluation of service

J. Tsosa
Acta Commercii | Vol 2, No 1 | a24 | DOI: https://doi.org/10.4102/ac.v2i1.24 | © 2002 J. Tsosa | This work is licensed under CC Attribution 4.0
Submitted: 05 December 2002 | Published: 05 December 2002

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J. Tsosa, Engen, South Africa

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Abstract

The analysis on the aspect chosen will provide an understanding and expand more on the strategic thinking that impact on corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise.

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