AC Acta Commercii - Independent Research Journal in the Management Sciences 2413-1903 1684-1999 AOSIS AC-20-899 10.4102/ac.v20i1.899 Correction Corrigendum: Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments? https://orcid.org/0000-0002-3084-5042 Human Gert 1 https://orcid.org/0000-0001-9575-6676 Ferreira Caitlin C. 2 https://orcid.org/0000-0002-3486-8292 Robertson Jeandri 2 https://orcid.org/0000-0002-5396-4044 Witherspoon Michelle 3 Department of Business Management, Faculty of Economic and Management Sciences, Stellenbosch University, Cape Town, South Africa Marketing Section, School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa Corresponding author: Gert Human, ghuman@sun.ac.za 15102020 2020 20 1 899 © 2020. The Authors 2020 Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License.

In the version of the article initially published, Human, G., Ferreira, C.C., Robertson, J. & Whiterspoon, M., 2020, ‘Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?’, Acta Commercii 20(1), a855. https://doi.org/10.4102/ac.v20i1.855, the surname of the fourth author was given incorrectly. The correct surname should be Witherspoon instead of Whiterspoon in the ‘Author’ and ‘How to cite this article’ sections.

This correction does not alter the study’s findings of significance or overall interpretation of the results. The authors apologise for any inconvenience caused.

How to cite this article: Human, G., Ferreira, C.C., Robertson, J. & Witherspoon, M., 2020, ‘Corrigendum: Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?’, Acta Commercii 20(1), a899. https://doi.org/10.4102/ac.v20i1.899

Note: DOI of original article: https://doi.org/10.4102/ac.v20i1.855