Ferreira, Caitlin C., Marketing Section, School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa

• Vol 20, No 1 (2020) - Original Research
  Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?
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• Vol 20, No 1 (2020) - Correction
  Corrigendum: Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?
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