For full functionality, including active links, we recommend downloading the PDF. Certain interactive features may not operate within the embedded viewer.
Download this PDF file

 

Crossref Citations

1. The Relationship between Selected Variables and Customer Loyalty within the Banking Environment of an Emerging Economy
K. Sapepa, M. Roberts-Lombard, E van Tonder
Journal of Social Sciences  vol: 43  issue: 2  first page: 115  year: 2015  
doi: 10.1080/09718923.2015.11893429

2. (Un)wanted and (Un)sought Services: Exploring the Funeral Industry Positivity and Rural Funeral Directors’ Destigmatization
Da Bi, Nicole A. Ploeger-Lyons
Communication Studies  vol: 73  issue: 5-6  first page: 511  year: 2022  
doi: 10.1080/10510974.2022.2149583

3. Customer loyalty guidelines for independent financial advisers in South Africa
Estelle Van Tonder, Mornay Roberts-Lombard
Acta Commercii  vol: 16  issue: 1  year: 2016  
doi: 10.4102/ac.v16i1.337

4. What Are These Strange Things Called Emotions? An Analysis of Service Interactions in the Funeral Industry: Issues, Implications, and Future Research Directions
Bernard Korai, Claudine Ouellet, Jacinthe Cloutier
Services Marketing Quarterly  vol: 43  issue: 2  first page: 183  year: 2022  
doi: 10.1080/15332969.2021.1987611

5. Selling in a Dying Business: An Analysis of Trends During a Period of Major Market Transition in the Funeral Industry
Virginia R. Beard, William C. Burger
OMEGA - Journal of Death and Dying  vol: 80  issue: 4  first page: 544  year: 2020  
doi: 10.1177/0030222817745430

6. Rethinking functionality and emotions in the service consumption process: the case of funeral services
Bernard Korai, Nizar Souiden
Journal of Services Marketing  vol: 31  issue: 3  first page: 247  year: 2017  
doi: 10.1108/JSM-03-2015-0132