Abstract
Orientation: Talented employees are essential for the service performance of local government institutions. Conducive organisational talent cultures can enable talent to deliver value-based services that meet public expectations.
Research purpose: To explore the determinants of an organisational talent culture for a Botswanan local government institution.
Motivation for the study: Research on organisational talent culture determinants in Botswana local government institutions is lacking.
Research design, approach and method: This research adopted a quantitative, cross-sectional research design. A self-developed questionnaire was used to measure the organisational talent culture determinants of a Botswana government institution (N = 405). The data was analysed using SPSS Statistics software. Descriptive statistics, exploratory factor analyses, linear regression analyses and multivariate analysis of variances (MANOVAs) were applied to the data.
Main findings: The factor analyses provided support for six organisational talent culture determinants: leadership talent mindset, success orientation and strategic intent, institutional values, dynamic operational capabilities, administrative governance and general people management practices. The results showed a weak application of all the organisational talent culture determinants. Leadership talent mindset was a significant predictor of organisational talent culture determinants. Significant differences exist between selected organisational culture dimensions based on the demographic characteristics of the participants.
Practical/managerial implications: The vital role of public sector leadership in enabling a conducive organisational talent culture is emphasised.
Contribution/value-add: This research contributed to the limited empirical knowledge on organisational talent culture determinants in public sector institutions.
Keywords: government institutions; institutional values; leadership talent mindset; organisational talent culture; strategic intent.
Introduction
The public sector delivery system is one of the most critical methods to improve public welfare (Masuku & Jili 2019). Local government authorities are expected to provide sustainable services in the right amount and time (Huragu & Chuma 2019). However, public sector institutions remain under intense scrutiny and criticism as they fail to provide the required services for basic societal needs (Ndevu & Muller 2018). As a result, the past decade witnessed great public dissatisfaction that further escalated into unrest and destruction of public service properties (Morudu 2017).
To date, a great deal of research determined the causes of poor public service delivery. On a national level, diverse social needs, ageing societies, economic pressures, income equality and unequal access to services are challenging efficient service delivery (Lopes et al. 2017). Masuku and Jili (2019) emphasise the continuous political interference that undermines the effective roll-out of public service delivery strategies. Other disrupting factors include flawed management interpretation of policies, corruption and maladministration of resources (Mabitsela 2012), a lack of accountability (Odaro 2012), limited public participation in decision-making (Hasan 2013) and low capacity (Shaidi 2013). For the institution itself, a lack of integrated leadership approaches (Naidoo & Xollie 2011), ineffective leadership to drive strategies (Gqaji, Proches & Green 2016), low administrative competence levels (Van Antwerpen & Fereira 2016) and the brain drain to the private sector (Khan 2018) continue to undermine effective public service delivery. Consequently, many public sector institutions are experiencing a human capital crisis because of poor reputation, making it challenging to retain the talented workforce required for sustainable public service provision (Mabope 2018; Thunnissen & Buttiens 2017).
In the light of the above, the researchers aimed to explore the organisational culture determinants supporting talent management at a Botswanan local government institution. According to Gallardo-Gallardo and Thunnissen (2016), the organisational context is essential when implementing talent management. However, the vast majority of research alludes to public institutional culture inefficiencies that undermine individual and institutional performance. Therefore, local authorities need to rethink organisational culture aspects and refocus counsellors and employees, policies and processes to achieve national goals and priorities (Huragu & Chuma 2019).
Despite some considerable achievements, Botswanan public sector institutions are constrained by a scarcity of the human capital required to achieve sustainable service performance (Sharma 2010; Tshukudu 2020). Some factors fuelling the talent shortage include poor workforce planning, inadequate performance management and total rewards programmes and neglected talent retention strategies (Diseko 2015; Tshukudu 2020). According to Mohan, Muthaly and Annakis (2015), an institutional culture that enhances the skills, performance ratings and equitable rewards for talented employees can result in a higher retention rate for quality staff in local government. Mokgojwa (2019) found that a talent management culture should consist of management support, strategic direction, physical workspace and resources, safety and security and diversity management to support occupational talent management. An organisational culture that promotes talent management encapsulates a strong talent value proposition inclusive of a compelling organisational and employment brand and a properly assembled talent career life cycle (Saurombe 2017). A healthy organisational culture is essential for both employee and public sector outcomes (Zain-Ul-Abidin et al. 2020). Therefore, research on organisational talent culture determinants for a Botswanan public sector institution is imperative.
This research addresses the following specific research questions:
- What are the determinants of an organisational culture to support talent management in the government institution?
- How do employees perceive the determinants of the current organisational talent culture in the local government institution?
- What is the relationship between government leadership talent mindset and organisational talent culture determinants? Are there any significant differences between the perceived organisational talent culture determinants based on the demographic characteristics of public sector officials?
This research article is structured as follows. Firstly, a literature review is presented to conceptualise talent management in the public sector organisational culture context. This is followed by discussing the organisational talent culture components identified by the researchers for the public sector. The research design is then explained, followed by a presentation of the results obtained. The research article concludes with a discussion of the results as well as future recommendations for managers.
Literature review
Talent management in the context of organisational culture
Organisational culture is a complex concept to define within the public sector, given the context and tradition of a country and institution (Lopes et al. 2017). In simple terms, organisational culture refers to how things are done in an organisation (Lundy & Cowling 1996). In a broader sense, organisational culture includes the values, beliefs and principles of organisational members (Schein 1990). Organisational culture manifests in routine behaviour, norms, values, philosophy, rules and feelings acceptable in an organisation (Martins & Terblanche 2003). There is some evidence that national culture influences the organisational culture, affecting talent management (Kravariti 2016; Stan 2012).
Most of the talent management definitions to date revolves around the concepts of ‘attracting’, ‘developing’, ‘leading’ and ‘retaining’ key and competent skills (see Barkhuizen & Gumede 2021). Bwowe (2016) proposes that talent management should be leveraged as a strategic, operational priority in public sector institutions, aligned with its overall goals and supported by top management to attract and retain talent. Likewise, Girma (2016) considers organisational culture as a strategic and coherent approach to the organisation’s critical assets, where people work together to attain set objectives. The available global research shows that public sector institutions still need to embrace a talent management culture to capitalise on the benefits thereof (Thunnissen & Buttiens 2017). The bureaucratic nature of local authorities and lack of participation in decision-making reduce employee motivation and performance (Krivokapic & Kavaric 2015). Talented individuals will not easily fit into this organisational culture as they value autonomy in their workspace (Hedström & McGee 2016).
Painter-Morland et al. (2019:139) attempt to define talent management in the context of organisational culture by referring to ‘material and language-based practices influencing the expressions, words, practices and symbolic behaviour of individuals while making sense of work projects’. The definition of Painter-Morland et al. (2019) presents a more personal approach towards talent management by considering the unique social and cultural backgrounds of individuals. Moreover, dominant elitist organisational culture perspectives to talent management are challenged to allow for an inclusive talent approach whereby all employees are considered of potential value to the organisation (Dimitrov 2015; Jooss et al. 2019).
Swailes, Downs and Orr (2014) advise that inclusive talents need to be deployed in a position that best fits those talents. This requires an ethical and socially responsible implementation of talent practices, including fair talent identification practices, realistic and non-discriminatory talent descriptions, the provision of visible talent management programmes and monitoring the progress and well-being of employee talent (Swailes 2020). Talent culture also plays a mediating role between talent identification, talent competence development and talent retention (Dass, Muthaly & Annakis 2015). Therefore, organisational culture should be evident in every function of talent management, ranging from evaluation, development and deployment to talent retention and succession planning (Meng et al. 2016).
Based on the preceding, the researchers define organisational talent culture as a workplace underpinned by the values that talented employees can relate to, enabling them to flourish and make a valuable contribution through optimal performance to achieve strategic institutional objectives. Although many models, frameworks and theories exist to explain organisational culture in various work domains, research on its determinants supporting talent management remains scarce. Likewise, escalating research on talent management has yet to reach a consensus on the desirable policies and practices to optimise a talented workforce (Meyers 2020). Based on the underlying principles of organisational culture and available talent management practice, the researchers identified six dimensions that could establish an organisational talent culture in the Botswanan local government institution. These determinants are explored in the section that follows.
Determinants of organisational talent culture for public sector institutions
Leadership talent mindset
Leadership and organisational culture are two concepts that are many times used interchangeably (Tsai 2011). According to Magada and Govender (2016), the type of leadership exercised in public sector institutions is essential for improving service delivery. Yosinta (2016) further asserts that participative and appropriate leadership and management practice effectively achieve high performance in the public services, rather than transformational culture shifts. Transformational leadership appears to be the catalyst for positive organisational cultures in non-profit public sector institutions (Hinds 2019). Available research in the Botswanan context shows a clear difference between the leadership quality and service performance in public sector institutions (Hope 2003). Public sector institutions characterised by high leadership efficiency, organisational objectives, strategic planning and a vision statement are significantly more effective in their service delivery (see Hope 2003). Moreover, ethical leadership and the display of moral values are essential for sustaining Botswanan government institutions (Cheteni & Shindika 2017).
The linkage between leadership and talent management is of great importance for emerging markets where economies are moving from being more labour-intensive to a knowledge-based society (Betchoo 2014). The leadership talent mindset is the conviction that talent is essential for the organisation and contributes to an organisational culture that breeds competitive advantage, benefitting individuals and organisations (Welby-Cooke 2010). The leadership talent mindset contributes significantly to an energised and healthy workforce (Pienaar 2013). Diseko (2015) found that the leadership talent mindset is one of the main factors contributing to the retention of public sector teachers in Botswana. Rudhumbu and Maphosa (2015) caution that the practice of talent management is neglected in Botswana, partially because of a lack of management knowledge and competence to implement talent management programmes. Consequently, the need for more stakeholder (i.e. leadership) involvement in talent management is essential to harness the development of Africa’s workplace talent (Anlesinya, Dartey-Baah & Amponsah-Tawiah 2019).
Organisational values
Organisational values form the foundation of any institution’s culture (Ertosun & Adiguzel 2018). Values indicate what is important to people in a given cultural context (Pereira, Baranauskas & Liu 2015) and instrumental in ‘determining, guiding and informing behaviour’ (MacCarthaigh 2008:x). Public administrators use a combination of ‘ethical, professional, democratic, and human values’ to maintain their legitimacy (Molina & McKeown 2012:375). More specifically, public sector values include personal credibility, professional competence, respect for democratic principles and the ability to maintain positive relationships with society (Molina & McKeown 2012). Ethics and integrity are essential to instil public trust (Andersson 2019).
According to Guthridge, Komm and Lawson (2008), a strong culture reinforces the organisation’s value proposition and cultivates knowledge, hard work, courage, risk-taking and creativity. Ştefănescu and Pânzaru (2009) advise that public sector institutions need to create new modern values (i.e. competence, transparency, responsibility, efficiency) to meet public service standards. Saurombe (2017) found that a talent value proposition influences public sector institutions’ ability to attract and retain competent workers. Talented employees appear to be more likely to seek employment in line with their values, such as fairness, openness, transparency and friendly workplaces (Molobye 2020).
There appears to be a reciprocal relationship between leadership and cultural values. According to Jan and Maqbool (2015), cultural values shape leadership decisions over time. Leaders have their own set of personal values that will drive their value creation for the organisation (Ertosun & Adiguzel 2018). According to Zydziunaite (2018), there are four principles of value-based leadership: self-reflection, balance, true self-confidence and genuine humility. The competing values of democracy and bureaucracy in the public sector environment require leaders to redefine old values to guide employees more effectively (Molina 2009). Osupile and Makambe (2021) found that an institutional value such as trust improves knowledge sharing in a Botswanan government department.
Strategic intent and success orientation
Culture plays an important role in the success or failure of any organisation (Gavric, Sormaz & Ilic 2016). Organisational culture acts as an inner strength to the company and should be aligned with the business strategy to ensure success and competitiveness (Eaton & Kilby 2015; Ghannay & Mamlouk 2015). The strategic management of public sector institutions is gaining more attention because of public management reforms (Höglund et al. 2018). Alford and Greve (2017) argue that New Public Management (NPM) principles such as value creation, the environment and organisational capabilities help drive public sector institutions’ strategic direction. Applied within the Botswanan context, the NPM contributed to a significant improvement in public service delivery by implementing performance management systems (Dzimbiri 2008). New Public Management further enhanced the strategic management processes by enabling Botswanan ministries to develop more precise goals and objectives to achieve government strategies.
A strategic approach towards public sector management also allows for a culture of innovation (Arundel, Bloch & Ferguson 2019). A culture of innovation is underpinned by five dimensions: innovative leaders, innovative teams, innovative individuals, a conducive environment and strong connections within the organisations (Euchner 2017). Similarly, Razavi and Attarnezhad (2013) argue that innovation is enhanced through structural forms, adaptability and organisation capability. Trust, a pleasant working environment, management support and customer orientation can further enable innovation (Carmeli & Spreitzer 2009).
Strategy is an essential enabler for talent management. Organisations that adopt a people-led approach towards talent management focus on people when discussing their strategy (Aarnio & Kimber 2016). Talent management practices that are strongly aligned with institutional strategies are more likely to achieve its business strategies and customer satisfaction (Bethke, Mahler & Staffelbach 2011). Sadeli (2012) found that leadership, combined with talent management and organisational culture, enhances employee engagement. By establishing a conducive organisational culture, leaders can deploy appropriate talent management strategies to enable talent development and succession planning and promote personal growth mindsets to support communities (Damer 2020). Future-focussed leaders are, therefore, essential to bring success in public systems (Reimers-Hild 2018).
Administrative governance and dynamic operational capabilities
Organisational culture reflects the administrative or bureaucratic culture in public sector institutions (Alom 2020). According to Dwivedi (2005), the administrative culture is strongly influenced by the political culture and values, which further modulates government employees’ behaviour. Public sector effectiveness and functioning are also determined by organisational capacity (Piña & Avellaneda 2017). Stenvall and Virtanen (2017) believe that intelligent public organisations combine leadership, strategy and foresight, people, partnerships and resources, and organisational processes. Administrative cultures can also be manipulated and altered by management and leadership preferences in government institutions (Jamil, Askvik & Hossain 2013:379). Pečarič (2013) argues that new leadership approaches to public administration can lead to responsible behaviour, reduction of undesirable practices, rational use of budgets, building trust, cultivation of favourable working conditions and accountability. According to Adeyemi et al. (2012), a culture of accountability matters for local authorities’ improved performance.
The importance of high-performing and dynamic organisations in facilitating talent performance has been reported. Some studies (see Padhi 2017; Uddin, Luva & Hossian 2013) show that culture can only affect performance and productivity in dynamic contexts. Similarly, Qi and Wang (2016) proposed that high-involvement work systems are crucial to service performance in the public sector. This requires a democratisation of organisational behaviour where employees can participate in government institutions’ decision-making processes (Irawanto 2015). An enabling environment where local government’ staff can provide inputs can contribute to a collaborative culture (Tuurnas et al. 2019).
Local government employees’ talent management should be different, less bureaucratic and more client oriented (Luna-Arocas & Lara 2020). Bureaucratic cultures limit public sector leaders to empower employees and foster knowledge-sharing behaviours for efficient operational practice (Hendryadi et al. 2019). Mosweunyane (2013) coined the term Botswaucracy to emphasise the misuse of bureaucracy in Botswanan public educational settings and the adverse outcomes. Molebatsi (2012) advocates for a more creative approach where employees can participate and challenge unpopular government policies and practices in Botswana.
General people management practice
Knies et al. (2018) view public sector employment as labour intensive, with the public sector worker performance as essential to effective service delivery. Consequently, more emphasis should be placed on human capital for public sector reform and further improved services (Yahiaoui, Anser & Lahouel 2015). Burke, Allisey and Noblet (2013) highlight why public sector institutions should increase their focus on people management practice. Firstly, there is a lack of research attention on people management practices in the public sector domain. The growing importance of public sector services moves the attention to the employees who need to contribute to these services. According to Burke et al. (2013), the efficient management of people in public sector agencies are constrained because of employee lay-offs, salary freezes and a scarcity of core skills.
Organisational culture and management practices are strong contributors to public service’ governance effectiveness (Singh 2012). The institutions’ culture and practices influence the operationalisation of people management functions (Kosiorek & Szczepańska 2016). Jerome (2013) found that organisational culture was a significant predictor of human resource management in non-governmental organisations (NGOs). In particular, matching employee and institutional characteristics is essential for talent retention and sustaining public sector institutions’ performance (Austin & Zachny 2015). The application of best people management practices (i.e. recruitment, selection, training, career development, performance appraisal and compensation and benefits) further aids a strategic tool to retain talented public employees (Fahim 2018).
Conversely, a misaligned organisational culture can result in inconsistent strategic people management practices and poor organisational outcomes for institutions (Harrison & Bazzy 2017). A study by Seitio-Kgokgwe et al. (2016) showed that factors such as inadequate planning, low deployment, a lack of comprehensive retentions strategies and poor working conditions contributed to the inability of Botswana’s public health institutions to attract and retain skilled staff. Van Antwerpen and Fereira (2016) emphasise the importance of equipping administrative staff with the necessary skills to prevent cost increases, higher community frustration levels and a lack of foreign investment.
To summarise, the literature review emphasised the essential components of an organisational talent culture that could be considered in the public sector domain. In the light of the limited research of organisational talent culture elements, the literature review provides some direction in applying these determinants in the public sector domain. The critical role of leadership in facilitating a conducive organisational talent culture is evident in all organisational culture domains. Likewise, establishing institutional values as a core foundation of a talent culture can strengthen public sector value propositions essential for the attraction and retention of talent. The ‘New Public Management’ movement provides functional principles and avenues for public sector institutions to achieve strategic objectives through value-adding services. The proper implementation and execution of administrative governance and general people management practices are essential to enable public sector officials to deliver quality services.
Research design
Research approach and philosophy
This research followed a quantitative research design by using surveys to gather the data. The study was cross-sectional, whereby data were collected over a short-term period. This type of research design is ideal for testing the relationship between variables (Field 2019). This research falls within the positivist research paradigm. Positivism implies that the researcher relies on factual knowledge and is limited to data collection and data interpretation in an objective way (Collins 2010).
Respondents
The target population for this study was employees of a selected Botswanan local government institution. A total of 650 questionnaires were distributed, with 405 questionnaires completed and returned. This represented a response rate of 62.30%. The respondents were primarily female (55.3%), married (51.34%) and Setswana speaking (99.8%). Most of the participants were aged between 40 and 49 years (66.4%), had a certificate and diploma as their highest level of educational qualification (48.63%) and were employed on an operational level (39.76%). The participants mainly had work experience of between 14 and 29 years (39.76%). About 71.6% did not have a chance for promotion in the last 5 years, although 90.6% work between 31 and 40 hours per week.
Research procedure
The researchers obtained permission from the town clerk (accounting officer) of the relevant local government institution to execute the study. Formal procedures to meet the respective local government council’s management were strictly followed and adhered to after receiving approval to conduct the study. The purpose of the meetings was to explain how the research will be conducted. The questionnaire was randomly distributed as a hard copy to the respondents through the supervisors and heads of departments.
Measuring instrument
The researchers developed a questionnaire considering the organisational culture elements that should enable talent management in the local government institution. The questionnaire was based on the theoretical framework identified and discussed for the present study. The questionnaire consisted of 31 items and measured six dimensions: leadership talent mindset (four items, i.e. ‘The leadership in the institution is generally considered to exemplify mentoring.’), strategic intent and success orientation (nine items, i.e. ‘The institution emphasise achievement and goal accomplishment.’ and ‘The institution defines success as having innovative services.’), values (i.e. six items, i.e. ‘In this institution everyone treats one another with respect.’), dynamic institutional capabilities (i.e. four items, i.e. ‘The institution is a dynamic place where people are achievement orientated.’), people management practices (four items, i.e. ‘The institution emphasises human development.’) and administrative governance (i.e. four items, ‘The institution has a controlled and structured work environment.’). Responses were measured on a 6-point Likert scale ranging from 1 = strongly disagree to 6 = strongly agree. The questionnaire was distributed to subject matter experts to ensure face and content validity. The reliability of the questionnaire was established in the present study.
Statistical analysis
The statistical analyses were conducted by using the Statistical Package for the Social Sciences (SPSS -27, 2021). Descriptive statistics (i.e. frequencies, means, standard deviation, skewness and kurtosis) were applied. Exploratory factor analysis was used to determine the factor structure of the organisational talent culture questionnaire. Cronbach’s a coefficients ≥ 0.70 (Cohen 1988) were used as the guidelines to determine the questionnaire’s reliability. Hierarchical regression analyses were applied to determine the predictive relationship between the variables (i.e. leadership and organisational talent culture dimensions). Rumsey (2016) proposes the following guidelines for interpreting the magnitude of ‘r’ in the predictive relationship: r ≥ 0.30, p ≤ 0.05 (a weak linear relationship), r ≥ 0.50, p ≤ 0.05 (moderate relationship) and r ≥ 0.70, p ≤ 0.05 (a strong relationship). Multivariate analyses of variance (MANOVA) were used to determine the relationships between respondents’ organisational talent culture perceptions based on their demographic characteristics. The following guidelines of Cohen (1988:283) were used for the interpretation of effect sizes: 0.0099 constitutes a small effect, 0.0588 a medium effect and 0.1379 is a large effect. Post hoc tests confirm the differences between the respondents’ organisational talent culture perceptions based on demographic characteristics.
Ethical considerations
The researchers obtained ethical approval from North-West University (Ethics number: NWU-00565-19-A4) before the study’s commencement. Participation in the study was voluntary, and confidentiality was maintained at all times.
Results
The results reveal a Kaiser–Meyer–Olkin (KMO) measure of sampling adequacy of 0.954 (p = 0.000), which, according to the guidelines of Hair et al. (2010), provides that a KMO ≥ 0.60 be adequate for factor analysis. A subsequent principal component exploratory factor analysis by using varimax rotation resulted in six underlying factors for the organisational talent culture questionnaire, which explained 79.509% of the total variance. Three items were deleted because of problematic loadings. The factors were labelled as follows: strategic intent and success orientation (Factor 1), institutional values (Factor 2), general people management practices (Factor 3), dynamic operational capabilities (Factor 4), administrative governance (Factor 5) and leadership talent mindset (Factor 6). All items show acceptable loadings. The results of the Varimax rotation are reported in Table 1.
| TABLE 1: Rotated component matrix for the organisational talent culture questionnaire. |
The descriptive statistics and reliabilities of the factors are reported next. Table 2 shows acceptable to excellent reliabilities for the underlying factors of the organisational talent culture measure. On average, the results showed a weak to mediocre demonstration of organisational talent culture dimensions in the institution. The institutional values were low, followed by poor people management practices and a lack of strategic intent and success orientation. The organisational talent culture further reflected mediocre administrative governance and a poor performance culture relating to a lack of dynamic institutional capabilities. Finally, the results also reflect a poor leadership talent mindset for creating an organisational talent culture for the public sector institution. Item analyses were performed to detect the contributing aspects of the weak organisational talent culture. The participants believed that the absence of clear institutional values resulted in inadequate guidelines and rules for employee conduct. Furthermore, there is a lack of focus on the innovation of products, services and processes on all institutional levels, contributing to inefficient institutional operational dynamics. Leadership is also failing to give strategic direction and connect the long-term vision with individuals’ daily performance requirements. Respondents therefore appear to have the conviction that the institution is not results driven or achievement orientated.
| TABLE 2: Descriptive statistics of the organisational talent culture questionnaire. |
Next regression analyses were conducted to determine how the leadership talent mindset influences the selected government institution’s talent culture. The results are reported in Table 3.
| TABLE 3: Regression analyses between leadership talent mindset and organisational talent culture dimensions. |
The results shown in Table 3 show the following:
- The prediction model for leadership talent mindset and strategic intent and success orientation is statistically significant, F(1, 404) = 343.493, and accounted for approximately 73.6% of the variance in strategic intent and success orientation (R2 = 0.541; ∆R2 = 0.540). The relationship is positive, which implies that a poor leadership talent mindset can result in a lack of strategic intention and success orientation for the institution. The prediction effect is strong.
- The prediction model for leadership talent mindset and institutional values is statistically significant, F(1, 404) = 185.512, and accounted for approximately 62.3% of the variance in values (R2 = 0.388; ∆R2 = 0.386). The relationship is positive, which implies that a poor leadership talent mindset can result in low institutional values. The prediction effect is moderate.
- The prediction model for leadership talent mindset and dynamic operational capabilities is statistically significant, F (1, 404) = 187.632, and accounted for approximately 62.4% of the variance in employee participation (R2 = 0.390; ∆R2 = 0.387). The relationship is positive, which implies that a poor leadership talent mindset can result in an institutional culture characterised by low dynamics and limited opportunities for employee participation. The prediction effect is moderate.
- The prediction model for leadership talent mindset and general people management practices is statistically significant, F (1, 404) = 426.638, and accounted for approximately 76.9% of the variance in general people management practices (R2 = 0.591; ∆R2 = 0.590). The relationship is positive, which implies that a poor talent mindset can result in poor people management practices for the institution. The prediction effect is strong.
- The prediction model for leadership talent mindset and administrative governance is statistically significant, F (1, 404) = 161.761, and accounted for approximately 59.4% of the variance in general people management practices (R2 = 0.353; ∆R2 = 0.351). The relationship is positive, which implies that a poor leadership talent mindset can result in poor administration governance practices. The prediction effect is moderate.
Next the MANOVA analyses between organisational talent culture dimensions and demographic characteristics of the participants are reported. The results in Table 4 show that respondents significantly differ in their perceptions of organisational talent culture based on their education level, job level and years employed in their current job. The results were further explored by applying post hoc analyses.
| TABLE 4: Multivariate analyses of variance between organisational talent culture and demographics. |
The Wilks’ λ for educational qualification is equal to 0.845 (F (30, 1114) = 1.602, p ≤ 0.05). Analyses of each dependent variable, by using a Bonferroni-adjusted α level of 0.025, show that respondents differ in terms of general people management practices (F (5, 400) = 5.583, p ≤ 0.05, partial n2 = 0.909), leadership talent mindset (F (5, 400) = 4.553, p ≤ 0.05, partial n2 = 0.074), strategic intent and success orientation (F (5, 400) = 3.722, p ≤ 0.05, partial n2 = 0.062) and operational dynamics (F (5, 400) = 5.839, p ≤ 0.05, partial n2 = 0.094). Post hoc analyses showed that those with a Cambridge qualification (secondary school qualification) experienced poorer people management practices, leadership, strategic intent and success orientation and dynamic institutional capabilities compared with those with a diploma and bachelor’s degree as their highest level of education. The effects were medium.
The Wilks’ λ for job level is equal to 0.793 (F (24, 971.036) = 2.775, p ≤ 0.05). Analyses of each dependent variable, by using a Bonferroni-adjusted α level of 0.025, show that respondents differ in terms of administrative governance (F (4, 401) = 5.049, p ≤ 0.05, partial n2 = 0.067), general people management practices (F (4, 401) = 7.576, p ≤ 0.05, partial n2 = 0.097), leadership talent mindset (F (4, 401) = 6.492, p ≤ 0.05, partial n2 = 0.084), strategic intent and success orientation (F (4, 401) = 9.209, p ≤ 0.05, partial n2 = 0.115), values (F (4, 401) = 5.570, p ≤ 0.05, partial n2 = 0.703) and dynamic institutional capabilities (F (4, 401) = 7.644, p ≤ 0.05, partial n2 = 0.098). The results show that operational staff experience a significant poorer level of administrative governance and general people management practices compared with senior management levels. Operational-level staff further experienced a significant poorer level of dynamic institutional capabilities compared with the rest of job levels (i.e. senior management, middle management, lower level management and supervisory level) and strategic intent and success orientation (i.e. senior management, middle management and lower level management). Operational-level employees experience a significant lower level of leadership talent mindset compared with middle management. All effects are medium.
The Wilks’ λ for years in current job is equal to 0.734 (F (30, 1114) = 1.635, p ≤ 0.05). Analyses of each dependent variable, by using a Bonferroni-adjusted α level of 0.025, show that respondents differ in terms of administrative governance (F (5, 400) = 5.008, p ≤ 0.05, partial n2 = 0.081), leadership talent mindset (F (5, 400) = 3.061, p ≤ 0.05, partial n2 = 0.051) and employee participation (F (5, 400) = 3.224, p ≤ 0.05, partial n2 = 0.054). Those working between 0 and 5 years in their current job experienced more efficient administrative governance, leadership talent mindset and employee participation compared with those working between 12 and 17 years in the institution. The effects for administrative governance and employee participation are medium, whereas the effect for leadership talent mindset is small.
Discussion
This research’s main objective was to explore organisational culture determinants supporting talent management in a Botswanan local government institution. The factor analyses supported six dimensions that should form part of the government institution’s organisational culture to support talent management: strategic intent and success orientation, institutional values, general people management practices, employee participation, administrative governance, dynamic institutional capabilities and leadership talent mindset. These factors support the NPM paradigm that government institutions should adopt a more strategic process to create public value through its critical organisational capabilities: human capital (Alford & Greve 2017; Höglund et al. 2018).
The participants in this study perceived a weak demonstration of the identified organisational talent culture dimensions. These findings contrast Meng et al. (2016) who advocate that organisational culture should be present in all talent management functions. The absence of values destabilises the foundation on which the institution’s talent culture should be built (Ertosun & Adiguzel 2018). Consequently, the government institution will find it challenging to display the required individual behaviour to deliver trustworthy and ethical services to the public (Andersson 2019; Molina & McKeown 2012; Pereira et al. 2015). Moreover, a lack of institutional values can also prevent the ethical and socially responsible implementation of talent management practices to ensure a healthy and sustainable workforce (Swailes 2020). Without a strong value foundation, the government institution will fail to create the talent value proposition required to attract and retain talent (Saurombe 2017). Molobye (2020) mentioned that talented employees are more likely to associate themselves with a workplace that embraces their values.
The organisational culture influences the operationalisation of people management functions (Kosiorek & Szczepańska 2016). As evidenced in the present study, inadequate administrative governance systems and a lack of dynamic operational capabilities undermine talent performance and productivity (Adeyemi et al. 2012). The results also support the notion of Botswaucracy (see Mosweunyane 2013), whereby bureaucracy in public sector workplace settings is strengthened to the detriment of employees and employers. Establishing a favourable and collaborative administrative work environment is essential to enable employee participation, responsible behaviour and accountability (Pečarič 2013; Tuurnas et al. 2019). In particular, a misaligned organisational talent culture, as uncovered in the present study, undermines strategic people management practices (Harrison & Bazzy 2017) and results in low deployment, inadequate planning, a lack of comprehensive retentions strategies and poor working conditions (Seitio-Kgokgwe et al. 2016). Therefore, the government institution needs to be less bureaucratic and refocus talent management processes and procedures to achieve national goals and priorities (Huragu & Chuma 2019; Luna-Arocas & Lara 2020).
The sustainability of any local government institution, to a large extent, depends on its strategic direction (Eaton & Kilby 2015; Ghannay & Mamlouk 2015). The lack of strategic direction and success orientation of the government institution in this study limits the institutional reform and transformation required to achieve NPM principles (Höglund et al. 2018). As such, the government institution might fail to meet the performance requirements as set out by the NPM for Botswana and execute broader national strategies (Alford & Greve 2017). The lack of strategic direction undermines the development of personal talent growth mindsets required to support the wider public (Damer 2020). Government institutions should create a ‘talent management language’ (Painter-Morland et al. 2019) that leverages talent management as a strategic organisational priority (Bwowe 2016) in the pursuit of overarching institutional goals.
In this study, the leadership talent mindset had a significant role in how the organisational talent culture translated in the government institution. The results showed that the poor leadership talent mindset was a significant predictor of a lack of institutional strategic intent and success orientation, limited employee participation, poor administrative governance, dynamic organisational capabilities and weak institutional values. These results support various other studies that leadership is the catalyst for establishing a value-adding public sector service culture (see Magada & Govender 2016; Yosinta 2016). The leadership talent mindset further emphasises a commitment to attracting and retaining the human capital required to breed sustainable public sector institutions (Diseko 2015; Welby-Cooke 2010). The results of this research confirm the need to educate leadership more in the practice of leadership in Botswanan government institutions (Rudhumbu & Maphosa 2015).
Given the significance of individual characteristics in establishing organisational cultures (see Lopes et al. 2017), the researchers also explored whether significant differences exist between the perceived organisational talent culture dimensions based on their demographic characteristics. The study results revealed that organisational talent culture tends to be neglected when it comes to lower-job-level employees, those with a lower level of employment and those employed for a shorter time in the institution. The results also show a disconnect between top-level leadership experience as talent management effectiveness compared with those on lower employment levels. More research studies are required to explore these findings.
Implications of the study
This research makes valuable contributions on theoretical, methodological and practical levels. From a theoretical point of view, this research contributes to the scarcity of empirical knowledge on talent management in public sector contexts and emerging markets. More specifically, this research provides a practical foundation to determine the maturity of organisational talent culture by focussing on aspects such as the leadership talent mindset, institutional values, strategic intent and success orientation, administrative governance, dynamic institutional capabilities and general people management practices. This research makes an important methodological contribution by providing a reliable questionnaire that can measure an organisational talent culture’s components for public sector institutions. Finally, this research makes an important practical contribution by revealing the government institution’s talent culture and improvement areas’ current status. The absence of a sound institutional value system can translate into undesirable behaviours, undermining effective service delivery. Importantly, this research highlights the need for more leadership engagement to enable a supportive institutional environment for talent management in the government institution. As evidenced in this present study, a lack of leadership talent mindset translated into an institutional culture that does not support talent management. Consequently, government institutions are challenged to attract and retain the human capital required to deliver value-added and sustainable services to the broader public.
Limitations and recommendations for future research
This research had some limitations. Firstly, the data were obtained from a selected town council in Botswana. Consequently, the results cannot be generalised to other regions in the country. Secondly, the study was cross-sectional, which limited the researchers to make cause and effect predictions between the variables over a more extended period. Future studies can benefit from longitudinal studies to track leadership effectiveness over time intervals. Thirdly, this study was limited to quantitative research only. Future research can apply mixed-method research techniques to uncover the contributors to the weak organisational talent culture. Finally, future research can also include more predictor variables (i.e. institutional demands and resources for talent culture) and outcome variables (i.e. service performance and employee retention) to develop a holistic model for organisational talent culture within the public sector institutions.
Conclusion
In conclusion, the research objectives for this study were achieved. Six underlying organisational talent culture factors were identified that other public sector institutions could consider to determine its maturity and readiness to attract and retain talent. This research further emphasises the vital role of public sector leaders in creating a workplace talent culture that will enable public service efficiency and effectiveness. Therefore, public sector leaders are encouraged to take stock of their existing institutional talent cultures as an enabler to achieve national service delivery priorities through talent.
Acknowledgements
Competing interests
The authors declare that they have no financial or personal relationships that may have inappropriately influenced them in writing this article.
Authors’ contributions
R.M. compiled the research article and collected the data. E.N.B. provided editorial inputs and assisted with the data analyses. N.E.S. provided editorial inputs.
Funding information
The authors received no financial support for the research and authorship. Funding was received from North-West University for the publication of this article.
Data availability
The data that support the findings of this study are available from the corresponding author, E.N.B., upon reasonable request.
Disclaimer
The views and opinions expressed in this article are those of the authors and do not necessarily reflect the official policy of any affiliated agency of the authors.
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