Steyn, T. F.J., North West University, Potchefstroom, South Africa
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Vol 6, No 1 (2006) - Original Research
Customer retention: A theoretical perspective of service failure and service recovery in the hotel industry
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Reg No: 2002/002017/07
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All articles published in this journal are licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.
Website design & content: ©2024 AOSIS (Pty) Ltd. All rights reserved. No unauthorised duplication allowed.
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