About the Author(s)


    Gert Human Email symbol
    Department of Business Management, Faculty of Economic and Management Sciences, Stellenbosch University, Cape Town, South Africa

    Caitlin C. Ferreira symbol
    Marketing Section, School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa

    Jeandri Robertson symbol
    Marketing Section, School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa

    Michelle Witherspoon symbol
    School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa

    Citation


    Human, G., Ferreira, C.C., Robertson, J. & Witherspoon, M., 2020, ‘Corrigendum: Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?’, Acta Commercii 20(1), a899. https://doi.org/10.4102/ac.v20i1.899

    Note: DOI of original article: https://doi.org/10.4102/ac.v20i1.855

    Correction

    Corrigendum: Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?

    Gert Human, Caitlin C. Ferreira, Jeandri Robertson, Michelle Witherspoon

    Published: 15 Oct. 2020

    Copyright: © 2020. The Author(s). Licensee: AOSIS.
    This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

    In the version of the article initially published, Human, G., Ferreira, C.C., Robertson, J. & Whiterspoon, M., 2020, ‘Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?’, Acta Commercii 20(1), a855. https://doi.org/10.4102/ac.v20i1.855, the surname of the fourth author was given incorrectly. The correct surname should be Witherspoon instead of Whiterspoon in the ‘Author’ and ‘How to cite this article’ sections.

    This correction does not alter the study’s findings of significance or overall interpretation of the results. The authors apologise for any inconvenience caused.



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